Resume

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ACCOMPLISHMENTS/SUMMARY

  • Restaurant critic for the San Francisco Examiner, two years
  • Freelance journalism — contributor for the East Bay Express, the San Francisco Bay Guardian, Oakland Magazine, Gardenista, and Civil Eats
  • Five years at healthcare startups wearing various hats
    • Built and operated an online medical blood test service, including writing copy, creating operation systems, website administration, and SEO management
    • Streamlined medical billing for an Internet healthcare practice, increasing billing by 30%
    • Served as Privacy Officer for Internet healthcare practice
    • Wrote and edited patient-centered care content for healthcare startup
  • Registered nurse for four years (hospital and clinic-based nursing)
  • Owner of  Windup Preserves, local jam company, one year
  • Led teams of eight to index websites for clients such as Wells Fargo and ETrade for natural language-based search engine

SKILLS

  • Writing
  • Journalism (food)
  • Copyediting
  • Copywriting/Ghostwriting (food, lifestyle, health/medical)
  • Social Media Management
  • Event Promotion
  • Website Administration
  • Team Lead
  • Project Management
  • Customer Service
  • SEO
  • Nursing
  • Technical Writing (Medical Policy and Protocol/Internet Training Manuals)
  • Teaching/Training/Mentorship
  • Ecommerce (online store management)
  • Business Development
  • Reiki
  • Recipe Testing and Development
  • Photo Editing (basic)
  • Gardening/urban farming

COMPUTER SKILLS

  • Adobe Acrobat
  • Adobe Photoshop (basic)
  • Dropbox
  • Drupal
  • Evernote
  • Facebook
  • Google Docs
  • HTML
  • iMovie
  • Instagram
  • Microsoft Office
  • Picasa
  • Preview
  • Snagit
  • Twitter
  • WordPress
  • Wrike

EDUCATION

1998 Bachelor’s Degree in English, UC Berkeley, Berkeley, CA

2005 Associate Degree in Nursing, Ohlone College, Fremont, CA

CAREER HISTORY

Communications Manager, Oliveto, Oakland, CA April 2015-Present
—Write, edit, and publish promotional content on a variety of social media channels. Write newsletters and press releases. Liaise with press and website designers
— Plan and promote events
— Community outreach

Social Media Manager, Cafe del Soul, San Rafael, CA June 2015-Present
— Write, edit, and publish promotional content on a variety of social media channels. Write press releases. Liaise with press and website designers
— Plan and promote events
— Community outreach

Freelance Writer, March 2012-Present
— Write food, arts, and culture articles for publications such as
The East Bay Express, The SF Examiner, Modern Farmer, and Gardenista

Clinical Publications Specialist, HealthLoop, Mountain View, CA May 2014-March 2015
— Wrote patient guides using a custom-designed content delivery platform in a fast-paced healthcare startup environment. Copyedited client-facing documents
— Acted as a technical liaison with the engineering and product development teams
— Edited instructional videos using Quicktime and iMovie

Copywriter, Stonehouse Olive Oil, Berkeley, CA November 2013-January 2014
— Posted weekly on Facebook and Pinterest and sent email blasts to boost holiday sales
— Copywrote and edited website content and printed materials
— Recipe development, testing, and writing for the holidays
— Basic photo editing and document creation to make brochures, pamphlets, and postcards
— Online customer service. Managed customer shipping issues via email and telephone

Clinical Liaison, MDReliance, San Francisco, CA March 2012-July 2013
Director of Clinical Services, 2010-2012
Clinical Information Systems Analyst, 2010
— Launched and operated online store providing medical lab tests to consumers, supporting the product cycle through introduction and growth stages
— Wrote and developed product descriptions, customer and privacy agreements, FAQs, and customer service protocols
— Helped determine product pricing with extensive and continued research of competitors. Developed training materials for staff in Taiwan and China on customer service and product management
— Improved the communication process with 15 hospitals for an online medical group to increase reimbursement rates by at least 20% and decrease time spent on reimbursement requests
— Wrote HIPAA-compliant privacy, security, and clinical policy and procedures. Trained staff on privacy protocols
— Researched new business avenues by examining trends and developing healthcare law from state to state
— Credentialed physicians at healthcare facilities
— Trademark research

Ghostwriter, The Turek Clinic, San Francisco, CA February – September 2009
— Wrote weekly healthcare blog
http://turekonmenshealth.com

Registered Nurse, Pacific Fertility Center, San Francisco, CA 2007-2010
— Taught weekly, 15-patient classes.on medications and self-injection
— Monitored and cared for patients before and after procedures and during medical visits. Pre-operative and post-operative care
— Created patient teaching materials
— Oversaw implementation of an electronic medical record system (EMR) by the Nursing Department—liaise, teach, support

Registered Nurse, John Muir Medical Center, Walnut Creek, CA 2005-2007

— Provided and supervised nursing care on an orthopedics unit
— Acted as preceptor and mentor for nursing students

Reservationist, Chez Panisse, Berkeley, CA 2002-2005
— Provided customer service and office support
— Booked reservations promptly with attention to detail
— Educated the public about restaurant menus, services, and policies

Content Editor, Ask Jeeves, Emeryville, CA 1999-2000
— Managed and trained content development teams of 5-10 employees
— Created web content for natural language search engines
— Monitored search engine usage, created client reports